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Frequently asked questions

Before contacting us, please read through the FAQs to see if they answer any questions you may have.

You’ll receive a tracking link via email when your order ships out. If you have any questions about  your tracking or shipment, drop us a line at info@trailbringer.com

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you  quickly, please email us at info@trailbringer.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible! 

You can read our complete Return Policy here.

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at info@trailbringer.com! Otherwise you can read our full return policy here.

These terms and conditions outline the rules and regulations for the use of Trailbringer’s Website, located at trailbringer.com, trailbringer.com.au, trailbringer.net.au.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Trailbringer if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Australia. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

You can read more of our Terms & Conditions here.

We only ship our camping, hiking, 4WD and caravan products within Australia and New Zealand at this time. We apologise for the inconvenience, though we are working on ways to ship internationally. 

We do not have any stores you can visit in person. We are an online only business.

Our products are shipped from Oakleigh South, Melbourne, Victoria, Australia.

Our clothing products are made on demand to reduce environmental impacts. They’re mainly produced on the Australian east coast, but depending on local demand, your orders may be printed and shipped from an international facility that can do it most efficiently.

Contact Us

We will try to get back to you as soon as possible.